Refund and Cancellation Policy
This Refund and Cancellation Policy applies to all purchases made through PrintingPro.us, a website owned and operated by Allroundfix LLC, doing business as PrintingPro. By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.
Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible.
Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered the shipping process or has been dispatched, it can no longer be canceled and must instead follow our return procedure if eligible.
Refund Eligibility
A refund may be approved under the following circumstances:
- The product arrives damaged or defective.
- You receive an incorrect item.
- The product is returned unused within the applicable return period.
To qualify for a refund, the returned item must be in its original condition and include all original packaging, accessories, manuals, and any other materials that accompanied the product.
Non-Refundable Items
Refunds are generally not available for the following:
- Digital products, software downloads, or license keys after delivery.
- Products that have been installed, activated, configured, or used.
- Customized, personalized, or special-order products.
- Products damaged due to misuse, neglect, improper installation, or unauthorized modifications.
Return Process
To begin a return request, please contact our customer support team with your order number and a brief explanation of the reason for the return.
After reviewing your request, we will provide return instructions, including the appropriate return shipping address. Products returned without prior authorization may not be accepted or processed.
Refund Processing
Once your returned item is received and inspected, we will notify you of the status of your refund request.
If your refund is approved, it will be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, it may take approximately 7–10 business days for the refund to appear in your account.
Shipping Charges
Shipping charges paid during the original purchase are generally non-refundable unless the return is the result of our error, such as shipping the wrong product or a product that arrived defective.
Unless otherwise specified, customers are responsible for return shipping costs.
Product Exchanges
If you receive an incorrect, damaged, or defective product, we may offer a replacement or exchange instead of a refund, depending on product availability and the nature of the issue.
Changes to This Policy
PrintingPro reserves the right to update or modify this Refund and Cancellation Policy at any time. Any revisions will become effective immediately upon being published on this page. We encourage customers to review this policy periodically.
Contact Information
For questions regarding cancellations, returns, exchanges, or refunds, please contact us:
Allroundfix LLC
Operating as: PrintingPro
Office Address:
670 River St, Hyde Park, MA 02136, USA
Customer Support Phone:
+1 (800) 000-0001
Email:
info@printingpro.us
